customer_compliance

NOTIFICATION ON THE METHOD OF SUBMITTING WRITTEN COMPLAINTS

In accordance with Article 10 Paragraph 3 of the Consumer Protection Act (“Narodne novine“, No. 41/14, 110/15), we inform the consumers that any complaints about the quality of our services can be submitted in written form at our headquarters. A confirmation for the received complaint will be issued in written form without delay.

Complaints can also be submitted

by post: Adriatic Travel Design d.o.o., Šime Kurelića 20/3, HR-52000 Pazin, Croatia

by e-mail: [email protected]

A response to the written complaint of the consumer will be given in written form no later than 15 days from the day of receipt of the complaint. Therefore, the consumer should provide an address for the delivery of the response.